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Refund protection
at scale

Next generation cancellation insurance and services
Icône Phenomen

Phenomen works with event and travel partners to protect audiences and organizers from cancellations.

Phenomen’s value proposition

As a contingency insurer

Phenomen designs innovative insurance and services covering special cancellation risks for live events and media productions

  • Event cancellation (concerts, festivals, sports competitions, conferences…)
  • Media productions (postponed shoots, unavailability of an artist or venue…)
  • Non-appearance of a key participant (e.g. speaker, artist, athlete)
  • Adverse weather conditions preventing an event from taking place
  • Financial losses resulting from interruption, postponement or cancellation
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As an embedded insurer

Under its brand Meetch, Phenomen delivers embedded insurance to e-commerce leaders in ticketing, travel and mobility, with a comprehensive range from cancellation — our core expertise — to assistance and damage coverage.
  • Cancellation insurance — Flexibility for ticketing, travel and transport.
  • Assistance services — Support for athletes and travelers worldwide.
  • Damage coverage — Protection for short-term rental operators.
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As an AI powered technology platform

Phenomen provides an AI-powered platform built for scale, transparency and seamless customer experience.

  • Multilingual & multi-currency international platform
  • Open API & full documentation to manage the entire product lifecycle
  • AI-driven pricing engine for flexible and adaptive offers
  • Partner back office with real-time, transparent refund tracking
  • Seamless customer journey from purchase to claims
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What makes Phenomen different

Global by design: multilingual, multi-currency, and ready for international scale.

Technology that empowers: APIs, flexibility, dashboards and fast execution.

Specialist focus: deep expertise in cancellation and contingency risks, not just generalist broking.

Driven by values: transparency, trust and a customer-first service culture.

They trust us

Alongside the world’s leading insurers, we provide all professionals with innovative cancellation cover and premium service.

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Total partners
0M€
Total amount of risks insured for cancellation in 2024
0M+
Number of people insured by Meetch since 2019
Outstanding Support

I have been using the software from XYZ Business for a few weeks now and it has exceeded my expectations. It is user-friendly, efficient, and the customer support team is always available to help. Highly recommend this software!

Emily Thompson
CEO of CodeCraft Inc.
Improved Productivity

I have been using the software from XYZ Business for a few weeks now and it has exceeded my expectations. It is user-friendly, efficient, and the customer support team is always available to help. Highly recommend this software!

Benjamin Reed
Benjamin Reed
Founder of X Community
Highly recommend

I have been using the software from XYZ Business for a few weeks now and it has exceeded my expectations. It is user-friendly, efficient, and the customer support team is always available to help. Highly recommend this software!

Rachel Johnson
Rachel Johnson
COO of AppFinity Solutions
Highly recommend

I have been using the software from XYZ Business for a few weeks now and it has exceeded my expectations. It is user-friendly, efficient, and the customer support team is always available to help. Highly recommend this software!

Rachel Johnson
Rachel Johnson
COO of AppFinity Solutions

Articles & Press

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We're ready to support you in France and abroad

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